Last Updated: March 27 2026
Jacinta Tan Clinical Psychology (“we”, “us”, or “our”) is committed to protecting your privacy and providing a safe, confidential environment for your psychological care. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal and sensitive information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy applies to individuals who visit our website, submit enquiries, or use our telehealth and clinical services.
1. Information We Collect
Because we provide psychological services, we collect both personal information and sensitive (health) information.
Website Data & Analytics: We use Google Analytics to track visitor behaviour on our website. This collects standard internet log information and behavioural data, such as your IP address, browser type, pages visited, and time spent on the site.
Personal Information: When you use the contact form on our WordPress website or email us, we collect information such as your name, email address, phone number, and any other details you choose to provide in your message.
Sensitive Information: As a clinical psychology practice, we collect health information necessary to assess, diagnose, and treat you. This is primarily collected during your sessions, but you may optionally disclose health information in your initial website enquiry.
2. How We Collect Your Information
We collect your information in the following ways:
- Directly from you: When you fill out the contact form on our website, email us, or speak with us during a telehealth consultation.
- Via third-party platforms: Through our use of secure telehealth platforms (Microsoft Teams and Zoom) and website plugins.
- Automatically: Through cookies and Google Analytics when you browse our website.
3. Cookies and Google Analytics
Our website uses “cookies” (small text files placed on your device) and Google Analytics to help us understand how visitors use our site and to improve the user experience. The data collected by Google Analytics is generally anonymous and aggregated. You can adjust your browser settings to refuse cookies or use the Google Analytics Opt-out Browser Add-on if you prefer not to have your website activity tracked.
4. Telehealth Services (Zoom and Microsoft Teams)
We utilise Zoom and Microsoft Teams to provide telehealth consultations.
- No Recording: We do not record video or audio of any telehealth sessions to ensure your absolute privacy.
- Platform Security: While we do not record sessions, please be aware that Microsoft Teams and Zoom have their own privacy policies regarding the collection of technical data (e.g., IP addresses, device information) necessary to facilitate the call. We use the secure versions of these platforms with standard encryption protocols enabled.
5. How We Use Your Information
Your personal and health information is used strictly for the following purposes:
- To respond to your enquiries submitted via our website contact form or email.
- To provide clinical psychology assessment and treatment.
- To manage our administrative duties (e.g., scheduling, billing, and record-keeping).
- To analyse website traffic and improve our online presence.
- To comply with our legal and professional obligations.
6. Disclosure of Your Information
We treat your personal and health information with the utmost confidentiality. We will not disclose your health information to third parties without your explicit consent, except under the following circumstances:
- Mandatory Reporting: Where it is subpoenaed by a court, or if there is a legal obligation to disclose information (e.g., mandatory reporting of child abuse).
- Risk of Harm: If failure to disclose the information would place you or another person at serious and imminent risk of harm.
- Service Providers: We use trusted third-party service providers who help us run our practice. These providers are bound by their own strict privacy policies.
7. Data Security and Storage
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
- Clinical Records: All clinical notes, patient files, and practice management data are stored securely using Zanda Health, a dedicated practice management software that complies with Australian privacy and security standards.
- Website Enquiries: Enquiries submitted via our website contact form are transmitted securely.
8. Overseas Data Disclosure
In running a modern digital practice, some of our service providers store or route data on servers located outside of Australia. By providing your personal information to us, you consent to this transfer. Specifically:
- Website Hosting: Our website data and hosting servers are located in Singapore.
- Email: We use Microsoft Outlook for our email hosting. While Microsoft maintains data centres in Australia, some email data may be routed through or backed up on international servers.
- Analytics: Data collected by Google Analytics may be transmitted to and stored by Google on servers in the United States or elsewhere.
We ensure that any third-party providers we use are reputable and have robust privacy and security measures in place.
9. Access and Correction
You have the right to request access to the personal and health information we hold about you, and to ask us to correct it if you believe it is inaccurate, out-of-date, or incomplete. To make a request, please contact us using the details provided below. We may require you to verify your identity before granting access.
10. Changes to this Privacy Policy
As our practice grows, technology evolves, and legal requirements change, we may occasionally need to update this Privacy Policy. If we make changes to how we handle your personal or health information, we will publish the updated policy on this website and amend the “Last Updated” date at the top of the page. We encourage you to review this policy periodically.
11. Complaints
If you believe we have breached the Australian Privacy Principles, or if you have any concerns about how your information is handled, please contact us first so we can address the issue directly with you.
If you are not satisfied with our response, you may lodge a formal complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
12. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
- Email: privacy@jacintatan.com
- Phone: 045 269 8113
- Address: Suite 40, 4 Ventnor Ave, West Perth, WA 6005, Australia